Autonomous vehicles and smart warehouses are so last year…

– 2018 is all about digitising your HR function

Driverless vehicles, bots that engage with customers at banks, bionic hands that ‘see’ via in-built cameras – there’s no doubt that 2017 was an exciting year for technological advances. But 2018 is the year when many innovative technologies are expected to fulfil their potential, and chief among these are those enabling the digitisation of human resources.

It’s Monday and your child is ill. You turn to your SD worx Digital HR Assistant  – a chatbot that interacts with you to re-organise your working day. The bot is fully integrated with your employer’s systems so it can arrange paid or unpaid time off, cancel meetings and automatically inform your whole team. Simple, efficient and one less headache for you. Wouldn’t it be great to work for a company with such an employee service? SD Worx is already working on solutions that will provide these services.

It’s not hard to see the cost and time benefit, let alone the improved employee experience, that comes from the removal of manual form-filling and copious emails.

It’s also easy to see how such a digital self-service platform releases human resource leaders from routine tasks and frees them to concentrate on value-adding activities that deliver sustainable business growth; activities such as attracting and retaining the best talent, improving productivity, change and organisation design.

Yet for far too long HR has been the laggard of the digital world.

HR professionals have continued to spend the bulk of their time on administration and the delivery of HR services – often still using paper-based processes. According to research by John W Boudreau and Edward E Lawler III for the Center for Effective Organizations, HR leaders spend 25% of their time on record keeping and auditing employment practices and 50% on providing and developing HR programmes and services. This has barely changed since 1995.

As the leading European player in payroll and HR, with more than 63,000 customers worldwide, SD Worx believes digitisation enables HR to finally cut loose from these ‘administration shackles’ and focus on creating value for the business.

We are ready to deliver innovative solutions with an exceptional digital customer experience that ultimately makes our working lives simpler.

This is not something that is a few years away. It is happening now.



For example, the digitisation of repetitive data-heavy processes results in fewer errors and quicker results. By using data analytics, we can actively detect anomalies as well as opportunities for our customers to save money, or to improve their internal processes and gain efficiency in areas such as workforce planning, recruitment and reducing absenteeism. Retail giant Primark used our predictive analytics solution to renew their work/study contracts more effectively. By forecasting contracts over a three-year timeframe, it’s now quicker and easier for students to get a job interview, while the Primark’s managers benefit from smoother recruitment planning, accurate and timely in-store staffing and cost optimisation.

An article in December’s CIO Journal noted that, after a year of pilot projects, chief information officers expect to deploy technologies such as machine learning and AI more widely in 2018 to “automate repetitive tasks and augment human workers”.

At SD Worx we are going beyond the simple digitisation of existing HR processes. We are rethinking HR services altogether, focusing both on the individual and the workforce, while always preserving the balance between automated and human service. We invite you to innovate with us. Get in touch with us and let’s together build the future today.

Global Trends in Human Resource Management: A Twenty-Year Analysis: Edward E. Lawler III and John W. Boudreau, published by Stanford Business Books


The interview was filmed with Sarah Lockett, Business Correspondent of The Business Debate and Steven Van Hoorebeke, CEO SDWorx.

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